Privacy Policy

Effective Date: June 8, 2025

Tusafiri Savannah Tours and Travels Limited (“Tusafiri Savannah,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you access our services, create an account, make a booking, or participate in our loyalty program.

By using our website or services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Nationality and residency documents (e.g., ID, passport)
  • Account login details (username & password)
  • Payment information (e.g., transaction references)
  • Loyalty program participation details (e.g., booking history, earned rewards)
  • Health and Medical Conditions (as voluntarily provided by you, for purposes of special care and assistance)

b) Automatically Collected Data

When you interact with our website, we may collect:

  • IP address and browser type
  • Device type and operating system
  • Pages visited and time spent
  • Referral sources
  • Location data (if permitted by your browser)

2. Use of Your Information

We use your information to:

  • Process bookings, confirmations, and payments
  • Create and manage your user account
  • Operate and track your loyalty program activity
  • Communicate updates, offers, and service notifications
  • Personalize your user experience
  • Verify residency status for applicable pricing
  • Assess and facilitate special care or assistance based on your disclosed conditions, ensuring your comfort and safety during your travels in Kenya
  • Ensure legal compliance and prevent misuse
  • Improve our site performance and customer service

3. Residency Verification

To ensure accurate pricing, we may require proof of residency (e.g., national ID, passport, work permit) during the booking process. This information is used solely to determine applicable rates and is securely stored and never shared without necessity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze site usage and improve user experience
  • Enable essential functionality of the website

You may disable cookies in your browser settings, but this may affect your site experience.

5. Account and Loyalty Program

When you create an account or join our loyalty program, we:

  • Store your login credentials securely
  • Track your bookings, points earned, and redemptions
  • Use the data to personalize offers and enhance your travel experience

You may access or update your account at any time via the account dashboard.

6. Sharing of Your Data

We do not sell your data. We only share your information when necessary to:

  • Fulfill bookings through trusted service providers (e.g., airlines, hotels, ground handlers, tour operators, medical assistance providers, or emergency services where necessary for your care)
  • Process secure payments via licensed third-party processors
  • Comply with legal obligations or respond to lawful requests
  • Support loyalty and marketing functions (with your consent)

7. Data Retention

We retain your personal information as long as necessary to:

  • Fulfill bookings and loyalty tracking
  • Comply with accounting and legal obligations
  • Provide customer support or resolve disputes

Booking and usage data may be stored longer for auditing, legal, or loyalty continuity purposes.

8. Security of Your Information

We implement industry-standard safeguards to protect your information. While no system is 100% secure, we take appropriate technical and administrative measures to secure data from unauthorized access, alteration, or disclosure.

9. Your Rights

You have the right to:

  • Access and correct your personal information
  • Delete your account and data (except where legally required to retain it)
  • Opt out of marketing communications
  • Request information about how your data is used

To make a request, contact us at customercare@tusafirisavannah.com.

10. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us so we can delete it.

11. External Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. All updates will be posted on this page with an updated effective date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

📧 customercare@tusafirisavannah.com

📞 +254 715 412 862

🌐 www.tusafirisavannah.com